Shipping policy

We take care in preparing merchandise for shipment and work with customers to arrange appropriate delivery services. Please review these terms before ordering.

Order Processing & Shipping

Most standard orders ship by FedEx, UPS, or USPS. Carrier selection depends on the item and destination. Shipping estimates are not guaranteed delivery dates; manufacturer lead times and product availability may affect timing. Tracking will be provided when available.

Addresses & Delivery Access

Customers must provide accurate delivery addresses and contact details. Rural delivery is available where carriers serve a valid street address. Freight and certain oversized items cannot ship to P.O. boxes. Remote locations or special access requirements may involve additional charges.

Freight & Oversized Merchandise

Furniture, chandeliers, lighting, and oversized items may require freight or specialized delivery. A Dorothy Draper Home team member will work with the customer case by case to select and confirm the service and charges before shipment. Curbside, threshold, or white-glove options may be available. Unless expressly included, delivery does not cover unpacking, placement, assembly, installation, or packaging removal. An adult age 18 or older must be present for scheduled freight receipt unless otherwise arranged. Customers should confirm access, dimensions, and any stairs or elevator restrictions; failed delivery or extra services may incur charges.

Customer-Arranged Freight

Customers choosing their own mover, courier, or freight carrier must coordinate pickup in advance and pay associated transportation, packing, and insurance costs. The customer and carrier should inspect and document merchandise at collection. Damage during transport by a customer-selected carrier should be reported to that carrier. Responsibility for loss or damage follows the applicable terms of sale and law; Dorothy Draper Home can assist with available pickup documentation.

International Shipping

International delivery may be arranged by request. Contact Customer Service BEFORE placing an order to confirm eligibility, shipping method, estimated costs, and restrictions. Unless otherwise agreed in writing, customers pay import duties, taxes, customs brokerage, and destination charges. Customs delays and local import rules may apply.

Inspecting Deliveries & Reporting Damage

Inspect packages promptly. For freight, inspect visible packaging before signing, note any damage on the delivery receipt, and take photos; substantially damaged shipments may be refused after documentation. Please report small-package damage preferably within 72 hours and freight concerns preferably within 24 hours. Retain the item and all packaging, and contact Customer Service before returning or discarding anything. These reporting periods help claims processing but do not eliminate rights under applicable law.

Carrier Responsibility, Loss & Delays

Carriers independently manage transportation and handling. Dorothy Draper Home can assist with documentation, tracing missing shipments, and carrier claims, but responsibility for loss or damage depends on applicable law and the terms of sale; it does not automatically end when an order leaves our premises. Weather, carrier disruptions, and manufacturer delays can affect schedules. If shipment is delayed beyond the promised timeframe, we will provide any notices, consent choices, cancellations, or refunds required by law.

Incorrect Addresses & Missed Deliveries

Additional costs may apply when an inaccurate address, unavailable recipient, or missed delivery appointment requires rerouting, return, or redelivery. We will communicate applicable charges.

Storage & Delayed Delivery

Purchased merchandise may be held for up to 10 calendar days at no charge after the customer is notified it is ready for pickup or delivery, subject to space. After that, reasonable storage fees may apply, with fees communicated before charges begin. Extended holding requires approval and does not change final-sale or return terms.

Returns & Cancellations

For eligible merchandise, returns must be initiated within 10 calendar days of in-store purchase or online delivery and received within 30 calendar days. Customers generally pay return shipping, and original delivery charges are nonrefundable for discretionary returns. Furniture, fabric, wallpaper, fabric memo samples, custom items, clearance merchandise, cookie tins and other foods, soaps, candles, fragrances, and diffusers are final sale, except as required by law. See our full Returns, Exchanges & Cancellations Policy for details.